I would not recommend Lookers Stockport Renault because nearly a month after purchasing my car I am still waiting to receive the spare key, owners manual and service book/history. I have been completely ignored by the sales advisor, though that shouldn't come as a surprise as for both my test drive and car collection appointments I was left waiting for over an hour.
I part exchanged my car with them and after being offered nearly half the price of what they had quoted in their website, I finally agreed a price. The morning after I had left my car with them, I realised I had left my company hands-free Bluetooth device in there, amoungst a few other things. However I was told that the car was 'completely empty' just hours later, despite still being at the dealership. I guess someone wanted to make themselves a bit of money/give themselves a gift of a hands-free kit at my expense.
The customer service has been appalling from start to finish and unless you have time to try and chase them daily for a response, I wouldn't waste your time.
As I have been offered no update on when the correct documentation and spare parts will be ready, I have no choice but to take this to trading standards.
19-03-15
Tags:
Awful
